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An unwavering focus on compliance and delivering innovative solutions.


Utility sales presents your business with extraordinary complexities and compliance requirements. It takes a well-designed program, plus our considerable experience, to successfully enroll customers and satisfy the queries of businesses and individuals.

Utility Sales & Service Contact Center Outsourcing

We specialize in providing results-oriented programs for residential, small-to-medium businesses, commercial and industrial (C&I) and demand response campaigns. Using our extensive utilities contact center experience, we can present both public and corporate prospects with compelling offers tailored to their needs. We respond to customer concerns and reply to their inquiries, using your brand voice.

In addition to customer acquisition, our contact center specialists implement customer care strategies for retention in a dynamic sector. With every interaction, we build the brand loyalty that is the key to expanding your presence. Our unique ThinSourcing℠ approach is different from outsourcing or insourcing in that it allows us to integrate seamlessly with your brand. Agents are given in-depth training into your business and its services, and they become an extension of your voice.

We put all our know-how and brand leadership into other service offerings, including:

  • Warranty service plans
  • Customer service to retailers and utilities
  • Billing and collections

The Assurance of Compliance-Free Campaigns

Compliance is a sacred word with us. Regulations are frequently changing to the degree it’s difficult to stay up to date. Our experienced Compliance Team stays ahead of the game by monitoring changing regulations, mitigating risks and helping guide your business practices. Our Compliance Team also provides all staff and agents with frequent updates on important compliance information through training and testing. Your brand is in safe hands with Aucera.

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