Reimagining how the world connects. One experience at a time.
Over six decades ago, we began our journey as one of the nation’s largest domestic call center companies. You likely knew us informally as DialAmerica. We started as a division of Time Inc. and in 1976, was sold off to William J. Conway, Sr., starting an over four decade run under the name DialAmerica Marketing, Inc. While many things have changed since our early days, our success and operating principles continue to be driven by the same values instilled back in 1957.
Fast forward to today and we’re among the largest privately held contact center providers in the world delivering more than 100 million experiences a year across a global footprint that includes both nearshore and offshore locations. Our thousands of passionate employees support a broad range of Fortune 500 consumer brands, providing Customer Experience Management services and innovative technology solutions across a variety of channels that include phone, email, chat and social media.
Our new name speaks directly to this very commitment and our company’s essence. Aucera is derived from root words which together mean “listen and grow.” It demonstrates our commitment to actively listening to our clients, understanding their unique needs and partnering with them to cultivate enhanced business growth. It also means earnestly listening to our employees and their goals, remaining passionately committed to their professional growth and career aspirations.
Our Mission and Purpose
To reimagine how the world connects, harnessing the power of people and technology to deliver results-based experiences.
In today’s age of disruption and digitalization, it’s more important than ever to remain precisely in step with your customers’ ever-evolving expectations. It means carefully listening to their needs and providing service and care that adapts and seamlessly fits within their busy lives. Each supported by an experience that marries human connection with technological innovation, removing barriers and making life simpler.
For our clients, it means continually rediscovering and rethinking how we can improve their Customer Experience. Harnessing the power of innovative technologies to deliver amazing and results-based interactions and remaining passionately committed to what matters most – keeping their customer at the heart of everything we do and delivering an experience that’s effortless, safe and secure, and inspires incredible customer loyalty.
For our employees, it means understanding that our people will always be the heart of our success. It’s about doing everything possible to make sure their personal well-being and career development is our top priority. Embracing our diversity and differences as opportunities to make us stronger, challenging ourselves every day, every connection to deliver to a higher standard. Working together knowing that creating great customer experiences is a journey, not a destination.
Our Corporate Values
We’re driven by a set of core values that guide our day-to-day behaviors and every customer experience, with each letter of Aucera serving as a beacon to our partnership commitment.
We take responsibility for our actions and outcomes
We stand together as a cohesive force, embracing diversity and collaboration
We foster innovation and original thinking to drive progress
We deeply understand and care for the needs of our clients, employees and communities we serve
We relentlessly pursue excellence, focusing on tangible, meaningful outcomes
We apply rigorous analysis and insight to inform our decisions and strategies