Now more than ever, B2B sales is a loyalty-based marketing world. Customers expect more from your business, so having a fully realized sales and service plan is crucial. Aucera’s broad experience and insights makes us an invaluable asset as you develop and execute your loyalty building and revenue generating strategies.
B2B Contact Center Sales Solutions and Services
Loyalty can be gained on the first customer contact—that’s a fact we’ve proven time and again. Our agents undergo the industry’s most extensive training process, formulated on the ideals of customer engagement and relationship building. Managing that initial experience and locking down customers plays such a key role in your success. Being so, we back our agents up with the lowest agent-to-supervisor ratio in the business and are able to maintain quality control throughout your campaign.
Equally effective is our ability to help you increase revenue from existing clients. This includes optimizing sales from:
- Underserved product or service lines
- Recommendations for introducing new products or services
- E-commerce abandoned shopping carts
A Leading Plan for Revenue
Our dedicated business development team is chosen for their maturity, confidence, skill and professionalism. Each brings almost a decade of business experience in marketing and sales. We’ll work together and devise a plan that drives revenue in three critical stages of the customer buying journey:
Pre-Acquisition & Pipeline Acceleration
Post-Acquisition Cross-Selling & Upselling
Our foundation was built on contact center sales and optimizing revenue opportunities. With over 50 years of success under our belt, we’ve learned what drives winning strategies and pay this experience forward at every opportunity.