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A suite of services designed to help you succeed and grow.


Aucera’s service suite is designed with one goal in mind – to drive enhanced performance, profitability and operational efficiency. All the while, leveraging the power of technology to drive a better and more personal human connection.

Aucera services

Omnichannel Customer Lifecycle Support

  • Customer Acquisition
  • Customer Support
  • Customer Retention

Inbound/Outbound Sales

  • Appointment Setting
  • Cross-Selling/Up-Selling
  • Win-Back Campaigns

Technical Support

  • Multichannel Technical Support
    (Tiers I, II, III)
  • 24/7 Availability and Workforce Scheduling Geodiversity
  • Specialized Training for Rapid and Proactive Issue Resolution

Licensed & Specialty Agents

  • Pre-Enrollment Services
  • Enrollment Services
    (Licensed and Non-licensed Agents)
  • Member and Provider Services
  • Wellness Outreach/Gaps in Care
  • Welcome and Survey Calls
  • Annual Notice of Change (ANOC)/Retention Campaigns
  • Recovery and Collections

Back Office

  • Data Management and Entry
  • Documentation and Record Keeping
  • Return Merchandise Authorization Support (RMA)
  • Order Processing (Order Fulfillment and Inventory Tracking)
  • Printing and Mail
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