The healthcare industry is among the most complex, with unique requirements that change on a dime. That’s why you need a trusted partner that can fully support your Medicare, Medicaid, ACA, individual or commercial lines of business with multichannel communications. Since 2003, Aucera has been proud to support nearly 25% of the top health plan providers in our nation....
Our experts have provided CMS/HIPAA compliant, accurate and cost-effective sales and service solutions – including inbound and outbound contact center support – helping thousands of healthcare members across the United States. Fully trained to comply with industry regulations for data security and patient confidentiality, we become the primary touch point and compassionate guide to beneficiaries as they navigate your highly dynamic and changing industry. Plus, we can help bolster your STAR rating and member satisfaction scores.
Healthcare Contact Center Services You Can Count On
Our healthcare contact center services help to provide quality patient care and supplement plan performance. Our experts help individuals navigate the health system and are fundamental to an excellent member experience. We want to help meet your organization’s goals. This includes assisting individuals in taking control of their health through timely outreach, helpful agents and relevant resources.
Our healthcare service offerings include:
- Pre-enrollment Services
- Enrollment Services (Licensed and Non-licensed Agents)
- Member & Provider Services
- Wellness Outreach/Gaps in Care/Welcome Calls/Survey Calls
- Annual Notice of Change (ANOC)/Retention Campaigns