With business costs escalating and brand loyalty becoming increasingly competitive, your brand needs a reliable solution to engage with your customers. ThinSourcing solves the many concerns associated with outsourcing and insourcing, and provides an efficient, cost-saving alternative that represents your brand just as you would.
Answering the Call for Efficiency
As companies look to operate more efficiently, serve customers better and ultimately compete more aggressively, ThinSourcing represents a powerful solution for growth. Aucera’s ThinSourcing client solution overcomes the drawbacks associated with both outsourcing and insourcing. It is an intimate business relationship that provides a cost effective, virtually indistinguishable service between our partners and Aucera’s contact center service solutions. By gaining deep knowledge of your brand, service offerings and business operations, Aucera functions as an extension of your brand and operations. We immerse ourselves in your brand to ensure customer experiences are delivered in a manner that’s authentic to your own operational principles.
Through our ThinSourcing model, we provide our clients with:
- Custom business solutions
- A seamless and secure technology platform
- An advanced agent recruiting, training and retention program
- Impeccable compliance processes
- A comprehensive, timely and transparent reporting system