Our educational contact center programs assist schools and educators in successfully connecting with the right learning solutions for their students. Whether you are selling admission to a particular institution or a brand of educational products, we can create a program for success.
Education Contact Center Outsourcing Sales & Services
Higher education campuses like private schools, colleges and universities exist in a highly competitive landscape. That’s why we build your pre-qualification program using scripted benefits that set your school apart. We execute targeted campaigns where we work to strengthen your market position, while acting as a seamless extension of your institution.
Our agents are trained in the art of customer engagement and use conversational techniques to encourage dialog with your prospects. Once leads are qualified, we use persuasive and empathetic conversations to accelerate interest in your institution. Our programming also includes customer service programs, designed to solve issues or challenges that your customers might encounter. We cater to your brand and your goals, acting as a virtual representative of your organization.
We excel at educational campaigns that include:
- Handling your web inquiries with immediate follow-up
- Appointment setting drives focused on results
- Student credit and health plan campaigns
Educational Product-Based Contact Center Solutions
Educational sales requires an understanding of the industry, and how your brand can help schools make better decisions with your time and money. Our sales agents undergo an in-depth training of your product, including the key differentiators that make it unique. We also empower our agents to create conversations focused on engaging key decision-makers, including teachers, department chairs, curriculum coordinators, principals, superintendents and information technology integrators.