and Far-Shore Solutions
It’s always good to have borderless options supported by world-class talent. Our global collection of contact centers are supported by a well-trained, career-oriented, performance-driven and multilingual staff.
Our Global Reach
We’ve built our reputation by being able to consistently provide the attention to every call that it deserves and enable our partners’ business to be open and serving customers, at the highest level of service, 24 hours a day, 7 days a week, 365 days a year. From expanding existing locations to opening new dedicated facilities and developing partner specific solutions, Aucera has the resources and experience to seamlessly respond to our Partners’ growth opportunities. Our domestic, near-shore and far-shore centers offer optimal flexibility to meet your budgetary and service needs.
Aucera understands that truly great cultures are driven by incredible employees and providing them the tools and resources to thrive.
Creating memorable and consistent customer experiences begins with having great people who demonstrate passion and care at every customer connection. From executive-level management involvement to our carefully selected Service Delivery Teams, our people are among the most experienced in the industry.
Our management team is continually focusing on how to ensure our partners are receiving the highest-quality service, while also concentrating on strategies that lower costs and improve performance. This same focus applies to our front-line Agents and our commitment to providing industry-best training and delivering world-class service.
Providing top-quality service is the heart of the Aucera culture.
Aucera’s team members are empowered and encouraged to take initiative to implement practices to achieve objectives.
Our state-of-the-art systems and technology solutions are designed to give our Agents the tools they need to handle every call effectively and efficiently.
We believe the team must have not only a clear vision and communication structure, but also closed-looped processes to execute program goals.
We continually exceed our partners’ expectations by providing a continually improving operational foundation while integrating industry-best processes and systems to drive top-tier performance and quality.