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CX Espresso Podcast

 

Presented by Aucera

The CX Espresso podcast dives into the latest trends, technologies, and strategies that are shaping the future of customer experience. From AI-powered solutions to the human touch, we’re serving single shots of HOT topics and conversations with CX thought leaders.

The Benefits of Conversational AI in Contact Centers

January 10, 2024

Jay is joined by Garrett Mullins, Vice President of Customer Experience Solutions for Aucera, who shares his insight in answering the question, “How should companies that operate contact centers get in a position to obtain the benefits of conversational AI?”

9 min

“Tell Us About Your Leadership”

November 29, 2023

In this episode with Jay, Scott Bell, Vice President of Customer Experience Solutions for Aucera joins to answer this CX question, “What is the best question you have been asked by a prospective client or within a contact center RFP?”

5 min

The Future of BPOs with AI

December 12, 2023

In this episode with Jay, Scott Bell, Vice President of Customer Experience Solutions for Aucera, joins to answer the question, “With so many technology advancements such as Artificial Intelligence, what does the future of our business look like?”

5 min
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