Aucera integrates contact center solutions with leading marketing technologies to deliver a customer experience that meets customers where they are in the customer journey. We have more than 60 years of expertise with B2B and B2C contact center services. Our tailored insurance contact center outsourcing solutions are focused on human connection, as we believe this is crucial when conducting business in an increasingly automated world.
To be successful today, you need a robust insurance contact center outsourcing strategy that maximizes the yield from your prospect lists. We understand what it takes to convert leads to customers for virtually every type of insurance product available in the marketplace.
Successfully engaging individuals throughout their customer journey requires omni-channel solutions, whether email, chat, social or phone, that meet your prospective customer where they’re most likely to act. Data, discipline and decades of experience allow Aucera to generate the list yield our clients are looking for at a cost that’s typically 40% lower than in-house field agent operations. By coupling automated touch points with phone outreach, we manage each contact to ensure Industry leading performance.
Below are some specific insurance support types we support and provide enhanced service and profitability.
- Final Expense
- Med Supp
- Med Advantage