Communications & Media
The number of devices in people’s lives continues to expand, making the telecommunications industry among the largest growth sectors. Our experience is unparalleled in delivering cost-effective, results driven B2B and B2C sales and service.
Telecommunications Contact Center Outsourcing
Regardless of your business type, large or small, we’ll custom create a sales and service program that’s catered to your strengths, allowing us to fill in any areas needing support. All our programs are customized, flexible and scalable.
For over five decades, Aucera has provided turnkey contact center services for a vast majority of the communications, telecom and media sales and services industry players, including:
- Consumer customer service
- Business networking support
- Bundled sales
- Wireless insurance packages
- Internet sales and service
- Entertainment and original equipment manufacturer (OEM)
- Satelite services
Training and Support
for Agent Success
We have the unique ability to not only explain the technical features of your telephone, cable and Internet services, but also establish a trusted rapport with the customer that leads to deeper dialog and more engaged conversations. Our agents reflect your business philosophy during every interaction – whether that involves setting an appointment, explaining bundle discounts or handling a technical call. We employ savvy salespeople who undergo extensive training in the various skills of selling, including empathy. They listen and uncover customer needs, and then suggest products that meet those specific needs. They relay benefits to the consumer or business client, employing cross-sell and upselling techniques whenever appropriate. Additionally, our contact centers offer bilingual live agent support capabilities in order to service your customers in their preferred language.