Services
Aucera’s service suite is designed with one goal in mind – to drive enhanced performance, profitability and operational efficiency. All the while, leveraging the power of technology to drive a better and more personal human connection.
Omnichannel Customer Lifecycle Support
- Customer Acquisition
- Customer Support
- Customer Retention
Inbound/Outbound Sales
- Appointment Setting
- Cross-Selling/Up-Selling
- Win-Back Campaigns
Technical Support
- Multichannel Technical Support
(Tiers I, II, III) - 24/7 Availability and Workforce Scheduling Geodiversity
- Specialized Training for Rapid and Proactive Issue Resolution
Licensed & Specialty Agents
- Pre-Enrollment Services
- Enrollment Services
(Licensed and Non-licensed Agents) - Member and Provider Services
- Wellness Outreach/Gaps in Care
- Welcome and Survey Calls
- Annual Notice of Change (ANOC)/Retention Campaigns
- Recovery and Collections
Back Office
- Data Management and Entry
- Documentation and Record Keeping
- Return Merchandise Authorization Support (RMA)
- Order Processing (Order Fulfillment and Inventory Tracking)
- Printing and Mail
