Services
Aucera’s service suite is designed with one goal in mind – to drive enhanced performance, profitability and operational efficiency. All the while, leveraging the power of technology to drive a better and more personal human connection.
Inbound Customer Experience
- Customer Service & Care
- Billing & Payment Support
- First Party ARM
- Claims Assistance
- Proxy Voting Service
- Multilingual & Bilingual Support
- Omnichannel Solutions
Outbound Customer Engagement
- Sales/New Customer Acquisition
- Lead Generation & Qualification
- Proactive Customer Outreach
- Loyalty & Retention
- Re-Engagement & Win-Back Campaigns
- Cross-sell & Upsell
- Secret Shopper Support
- Proxy Voting Services
- Omnichannel Solutions
Technical Support
- Multichannel Technical Support
(Tiers I, II, III) - 24/7 Availability and Workforce Scheduling Geodiversity
- Specialized Training for Rapid and Proactive Issue Resolution
Licensed & Specialty Agents
- Pre-Enrollment Services
- Enrollment Services
(Licensed and Non-licensed Agents) - Member and Provider Services
- Wellness Outreach/Gaps in Care
- Welcome and Survey Calls
- Annual Notice of Change (ANOC)/Retention Campaigns
- Recovery and Collections
Back Office
- Data Management and Entry
- Documentation and Record Keeping
- Return Merchandise Authorization Support (RMA)
- Order Processing (Order Fulfillment and Inventory Tracking)
- Printing and Mail
