Where CX expertise and
technological prowess meet.
Where human interactions merge
with cutting-edge technology.
Where we revolutionize the way
our clients do business.
In the fast-paced world of technology, change is the only constant. Today, artificial intelligence (AI) and machine learning (ML) stand at the forefront of this ever-evolving landscape. At Aucera, we build tailored solutions that not only keep pace with change but also stay ahead of the curve.
Our CX technicians are taking human connection to new heights, creating extraordinary synergies by bringing together industry pioneers, visionaries and seasoned experts to collaborate on groundbreaking projects that harness AI and ML to enhance and augment human interactions.
Cutting-Edge Technology Enhancing Human Capabilities
Embrace the latest AI and ML advancements to supercharge your customers’ experiences and overall brand perception. The Aucera Innovation Lab is equipped with state-of-the-art tools and platforms that empower agents and customers to collaborate seamlessly with technology, creating efficiencies and enhancing the quality of interactions.
Data-Driven Insights for Human Empowerment
Real Time Voice and Data AI solutions bring the speed of innovation to every interaction we handle at Aucera. We utilize the power of AI and ML analytics to empower agents with real-time insights. Our experts specialize in turning data into actionable intelligence, enabling our teams to make informed decisions that drive growth and customer satisfaction.
Our Innovation Lab Services
Robotic Process Automation (RPA)
Automate customer interactions, streamline processes and improving the overall customer experience through several applications such as:
- Data Entry
- Ticket and Case Management
- Chatbots and Virtual Assistants
- Knowledgebase Maintenance
- Compliance and Reporting
- Cross-Selling and Upselling
- Returns and Refunds
- Chatbots
- Virtual Assistants
Speech Analytics
Analyze and gain insights from customer interactions. Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) technologies interpret the spoken and written language to categorize interactions, assess sentiment and automate processes. We don’t just handle your calls at Aucera, we mine them for insights that improve your business results.
Gamification
Enhance productivity resulting in improved outcomes for both customers and the overall business. Effectually boosts various aspects of the contact center ecosystem to the highest levels:
- Customer Satisfaction (CSAT)
- Employee Satisfaction (ESAT)
- Net Promoter Scores (NPS)
- Higher Conversion and Sales
- Customer and Agent Retention
- Real Time Quality and Coaching
AI-Powered Assistants Supporting Live Agents
Equip live agents with AI-powered tools that provide instant access to information, reducing response times and enhancing customer support. With AI from Aucera, our agents are supported to ensure the best outcomes are attained on each interaction.
Collaborative Decision Support Systems
Empower agents with AI-driven decision support systems that enhance their capabilities and improve the quality of customer interactions. Aucera agents are supported on each interaction improving employee engagement and satisfaction.
Personalization with a Human Touch
Leverage AI to personalize customer interactions, ensuring each engagement feels uniquely tailored to the customer. Interaction sentiment is measured so our clients know how their customers perceive Aucera customer interactions.
